Industry surveys have shown that up to two-thirds of installed CRM (customer relationship management) systems underperform the objectives initially set out by the organization. Although it may be an unfortunate situation, it also creates plenty of room for improvement to… Read more »

When creating an internal application or one developed primarily for your customers, a key consideration will be which database to use for storing, maintaining and managing your company data. For many organizations, it may be a simple decision where you… Read more »

There are many advantages of services administered through the cloud. Subscribers to Office 365 are presented with the option to add Lync to their subscriptions. For organizations that value real-time collaboration, communication and sharing information anywhere in the world, the… Read more »

Wikipedia tells us that, “Big data requires advanced technologies to competently process large quantities of data within acceptable time frames. The traditional means by which official statistics are analyzed and disseminated, both commercially and privately, consists of a large capital… Read more »

Many organizations have failed to adopt proper business continuity policies and procedures despite the recent events that have emphasized the importance of having effective business continuity processes. The adoption of these processes remains low, as many in organizational leadership roles… Read more »