Client Overview
A leading global pharmaceutical company required a reliable and transparent system to track the distribution of medical equipment that is shipped to sales representatives’ homes across the United States. The equipment was critical for the storage of pharmaceutical samples, making visibility, compliance, and readiness essential for ongoing operations.
Business Challenge
The client faced several challenges in managing the distribution of medical equipment to their sales force:
- Limited Visibility: Headquarters had no reliable way of knowing when or if equipment had been delivered and properly set up at representatives’ homes.
- Regulatory Compliance: Pharmaceutical samples require strict storage conditions and confirming that refrigerators were functioning and ready was essential to meeting compliance standards.
- Operational Efficiency: Without real-time tracking, delays in equipment setup could cause disruptions in sample distribution and sales activities.
The client needed a custom IT solution that provided end-to-end visibility into equipment delivery, set up confirmation, and readiness for pharmaceutical sample distribution.
Solution Overview
A two-part software system was designed and implemented to address these challenges:
1. Mobile Application for Representatives
- Delivery Confirmation: Sales representatives receive a mobile notification once their refrigerator is delivered.
- Setup Verification: Through the app, representatives confirm the fridge has been installed and is operational.
- Readiness Status: The app captures final confirmation that the representative is ready to receive pharmaceutical samples.
- User-Friendly Interface: Built for ease of use, the app ensures quick onboarding for a nationwide field force.
2. Web-Based Reporting Platform for Logistics
- Centralized Dashboard: Provides real-time visibility of delivery and setup status across the country.
- Compliance Tracking: Stores confirmation records as proof of proper equipment setup.
- Data Integration: Seamlessly integrates with the client’s logistics and compliance systems.
- Nationwide Insights: Enables leadership to identify regions and representatives that are ready for immediate pharmaceutical sample distribution.
Results & Impact
The custom IT solution transformed how the client managed nationwide equipment readiness:
- Improved Visibility: Headquarters gained real-time, accurate insights into equipment distribution and setup.
- Compliance Assurance: Verified records of fridge setup strengthened regulatory compliance reporting.
- Faster Sample Distribution: Sales representatives were able to receive and distribute samples more quickly, accelerating time-to-market.
- Operational Efficiency: Reduced manual tracking and eliminated uncertainty in equipment readiness.
Conclusion
By deploying this custom-built mobile and web application system, the pharmaceutical company streamlined equipment tracking, enhanced compliance confidence, and improved operational efficiency across its nationwide sales network. The solution continues to support thousands of representatives, ensuring that critical pharmaceutical samples are stored safely and distributed on time.